FAQs – Amber Avenue NYC

FAQ

Yes. Amber Ave NYC offers shipping within the regions we currently serve. Shipping options and estimated delivery times will be shown at checkout based on your location.
Processing and delivery times may vary depending on the item and destination. Most orders are prepared within 2 business days, and shipping timelines are typically 3-5 business days. Once your order has been dispatched, you will receive tracking details by email.
Yes. As soon as your order ships, you will receive a confirmation email with tracking information so you can follow your package along the way.
We currently offer shipping to selected international destinations. If your country is available at checkout, we are able to ship to you. Please note that customs duties, taxes, or import fees may apply depending on your local regulations.

We want you to feel confident in every piece you choose from Amber Ave NYC. If you are not fully satisfied with your order, eligible items may be returned within 30 days of delivery, provided they are unworn, unused, and returned in their original packaging.
If you would prefer a different piece, we are happy to assist with eligible exchanges, subject to availability. Please contact us before sending anything back so we can guide you through the next steps.
Unless otherwise stated, sale items, personalized pieces, and certain special-order items are typically considered final sale. We recommend reviewing the product description carefully before placing your order.
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and clear photos. We will review the issue promptly and make it right.

Amber Ave NYC is designed with a focus on elegance, wearability, and refined detail. We used solid silver for each piece, if diamonds or gemstone are included the details are listed on its product page so you can shop with clarity and confidence.
Many of our pieces are designed to be worn often and loved for a long time. That said, fine and fashion jewelry should always be treated with care. To help preserve shine and finish of silver, we recommend avoiding water, perfume, lotion, and harsh chemicals whenever possible.
Like all beautifully made jewelry, the condition of each piece depends on wear, storage, and care. Proper handling will help maintain its appearance over time. We recommend storing your jewelry in a dry place and following our care guidance to keep it looking its best.
Yes. At Amber Ave NYC, we believe jewelry should feel intentional, refined, and personal. Every design is selected or created with a strong focus on proportion, finish, and the details that make a piece feel special.

To preserve the beauty of your jewelry, we recommend removing it before swimming or applying perfume and skincare products. Store each piece in a soft pouch or jewelry box away from moisture and direct sunlight.
A soft, dry cloth is usually the best way to gently clean your jewelry after wear. Avoid abrasive materials or strong cleaning agents unless the product page specifically states otherwise.

Absolutely. Amber Ave NYC pieces are designed to feel meaningful and memorable, which makes them especially beautiful for gifting. If you offer gift packaging, you may add: Each order arrives in our signature packaging, ready for gifting.
If available, gift note or gift packaging options will appear at checkout. If you would like something special for a gift order, you are also welcome to contact us before placing your order.
We believe choosing jewelry should feel personal. Product descriptions are written to help you understand the look, feel, and styling of each piece. If you need help selecting a design, you are always welcome to contact us for guidance.
For order support, product questions, or general inquiries, please reach out to us at hello@amberavenyc.com or through the contact form on our website. We will get back to you as soon as possible.